McAfee antivirus has been protecting the devices of people for long now. But, sometimes it fails to open or stops working abruptly. This issue may arise because of several known or unknown reasons. Most of the time, the issue does not arise all of a sudden and you get warning messages about the same. However, when you ignore these messages, you land in serious trouble.
When you click on the icon of McAfee usually the main Security Center page opens. But, when you do not see it, it means there is something wrong with the security software. Here, the first thing you need to do is know the cause behind it and then try to resolve the issue. So, without any delay, let’s dig right into knowing the main causes of why it is happening with you.
Why is my McAfee not working?
Here are some of the possible causes why this might be happening with you.
Quick tip- if you are seeing a specific kind of problem or an error message, then try fixing it with the most relevant solution.
- Your device might have been infected with a virus or malware.
- There are corrupt or damaged files of McAfee present in it.
- The Center’s battery check feature is undergoing some technical glitch.
Try these solutions to fix the issue
Before you start any workaround, make sure to restart the PC and keep this article handy so that you can follow each step correctly.
Solution 1: resolve the possible virus issue
When your device gets attacked by a dangerous virus or malware, then it creates hindrance while you try to use McAfee. This issue can be resolved only by using McAfee Stringer tool. This tool can easily identify the presence of a virus or malware on your device. Follow the steps to use it on your PC.
Note: you cannot use this utility as a substitute for McAfee antivirus because it only detects and removes a specific kind of malware and does not provide overall protection.
- First, navigate to the main page of Stringer from where you can download it.
- Next, click on the ‘Download Now’ button.
- Now, save the file to a convenient location.
- Right-click on the file and select ‘Run as Admin’.
- Click ‘Continue/Yes/Run’ and accept the EULA.
- Click on the ‘Scan’ option and follow some prompts to complete the procedure.
Solution 2: fix corrupt or damaged file issue
Note: Before you initiate the process, make sure you have saved your work
In order to resolve the damaged or corrupt file issue, you need to uninstall and reinstall your McAfee software. Do not forget to clear the cache of your McAfee software and then install it again via mcafee.com/activate.
Solution 3: resolve the battery check issue
Sometimes, due to a problem with the battery check feature, the McAfee software fails to open. The issue usually arises with Security Center 15.0 or 15.3. In this scenario, go to the service page of McAfee and find out the relevant information to fix it.
What else can you do?
Other than this, you may try to resolve this manually as well. For this, you need to reboot your PC because it resolves some of the minor issues with the programs running on your system. Also, make sure there is no third-party antivirus installed on your device because it might conflict with your McAfee software.